Refund policy
At Sagewell, we want you to feel confident when purchasing from us. If you’re not completely satisfied with your order, we’re here to help.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unopened and unused
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In its original packaging
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In the same condition that you received it
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Accompanied by proof of purchase
Due to hygiene and safety reasons, we cannot accept returns on opened supplements.
How to Start a Return
To start a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your item.
Returns should be sent to:
Sagewell Returns
4 Farriers way, Temple Farm Industrial Estate, Southend On Sea, Essex, SS2 5RY
Please note: Items returned without first contacting us will not be accepted.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at:
We will work quickly to resolve the issue.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Opened food supplements
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Used or opened products
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Gift cards
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Sale items
If you have questions about whether your item qualifies for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges. The quickest way to receive a different item is to return the original product (if eligible) and place a new order.
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be unused, unopened, and in their original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: