Terms of service

Terms of Service

OVERVIEW

Welcome to Sagewell. Throughout this site, the terms “we”, “us”, and “our” refer to Sagewell.

Sagewell operates this website and online store, including all related information, content, tools, products and services (the “Services”) to provide customers with a curated shopping experience.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

By visiting our website, interacting with the Services, or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].

If you do not agree to these Terms, you should not use our Services.

SECTION 1 – ACCESS AND USE

By using this website you confirm that:

  • You are at least 18 years old, or have permission from a parent or guardian.

  • The information you provide when placing orders is accurate and complete.

  • You will not use our website for any unlawful purpose.

You are responsible for maintaining the confidentiality of your account information and any activity carried out under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to ensure that product descriptions, images and information displayed on our website are accurate.

However:

  • Product images may vary slightly depending on device screens.

  • Packaging or product appearance may occasionally differ from images shown.

  • Product descriptions may be updated or modified at any time.

Food supplements sold by Sagewell are not intended to diagnose, treat, cure or prevent any disease.

They should be used as part of a balanced diet and healthy lifestyle.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase products from Sagewell.

We reserve the right to:

  • accept or decline any order

  • limit quantities

  • cancel orders where necessary

Your order is confirmed once payment has been successfully processed and you receive an order confirmation email.

If we are unable to fulfil your order, we will notify you and issue a refund where appropriate.

All purchases are subject to our Refund Policy [LINK].

Products purchased through our store are intended for personal use only and may not be resold for commercial purposes.

SECTION 4 – PRICES AND PAYMENTS

All prices are listed in GBP (£) unless stated otherwise.

Prices may change without notice.

Prices displayed on our website may not include:

  • shipping fees

  • customs duties

  • import charges (for international orders)

Customers are responsible for providing accurate billing and payment information when making purchases.

By placing an order, you confirm that:

  • you are authorised to use the payment method provided

  • your payment details are valid

  • you agree to pay all applicable charges

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders promptly.

Delivery times are estimates only and are not guaranteed.

Sagewell is not responsible for delays caused by:

  • shipping carriers

  • customs processing

  • events outside our control

Risk of loss passes to the customer once the order has been transferred to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website including:

  • logos

  • product names

  • text

  • images

  • graphics

  • design elements

are the intellectual property of Sagewell unless otherwise stated.

You may not reproduce, distribute, copy, or exploit any content without prior written permission.

SECTION 7 – THIRD-PARTY TOOLS

Our website may include tools or services provided by third parties.

These tools are provided “as is” and we are not responsible for their operation or availability.

Your use of third-party tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to external websites operated by third parties.

We are not responsible for the content, policies, or practices of those websites.

Accessing third-party websites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the e-commerce platform used to deliver our Services.

However, all purchases made through this store are between you and Sagewell.

Shopify is not responsible for:

  • product quality

  • order fulfilment

  • refunds or returns

Any claims related to purchases must be directed to Sagewell.

SECTION 10 – PRIVACY POLICY

Your personal information is processed in accordance with our Privacy Policy [LINK].

Because our website is hosted by Shopify, certain information may also be processed by Shopify to enable store functionality.

Please review our Privacy Policy for full details.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions or other feedback, you grant Sagewell the right to:

  • use

  • reproduce

  • publish

  • display

such feedback for marketing, promotional or operational purposes.

You confirm that any feedback you submit is truthful and does not infringe on the rights of others.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally our website may contain errors relating to:

  • product descriptions

  • pricing

  • promotions

  • availability

We reserve the right to correct such errors and update information without prior notice.

SECTION 13 – PROHIBITED USE

You may not use this website:

  • for unlawful purposes

  • to violate intellectual property rights

  • to transmit malicious code

  • to collect personal data without consent

  • to interfere with website security

We reserve the right to suspend or terminate access where misuse occurs.

SECTION 14 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”.

To the fullest extent permitted by law, Sagewell does not guarantee that:

  • the website will always be available

  • the service will be uninterrupted

  • information on the website will always be free of errors

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sagewell shall not be liable for:

  • indirect losses

  • loss of profits

  • loss of data

  • consequential damages

arising from your use of our Services or products.

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 17 – CHANGES TO TERMS

We may update these Terms from time to time.

The most recent version will always be available on this page.

Continued use of our website constitutes acceptance of any updated Terms.

SECTION 18 – CONTACT INFORMATION

If you have questions regarding these Terms, please contact us:

Sagewell

Email:
info@sagewell.co.uk

Address:
4 Farriers Way, Temple Farm Industrial Estate, Southend On Sea, Essex, SS2 5RY

Company Number:
16563961