Shipping policy
Order Processing
We aim to process all orders as quickly as possible.
Orders are typically processed within 1–2 business days (Monday–Friday, excluding bank holidays). Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Orders placed on weekends or public holidays will be processed on the next business day.
UK Shipping
We currently ship across the United Kingdom.
Estimated delivery times:
Standard Delivery
2–4 business days
Express Delivery (if available)
1–2 business days
Delivery times are estimates and may vary depending on your location and the shipping carrier.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery method selected.
From time to time we may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a dispatch confirmation email containing tracking details (where applicable).
If you have not received your order within the expected delivery timeframe, please contact us at:
Incorrect Address Information
Please ensure that your shipping address is correct when placing your order.
Sagewell is not responsible for orders that are delayed, lost, or returned due to incorrect address details provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible so we can attempt to correct it before dispatch.
Lost or Delayed Deliveries
While we work with reliable carriers, delays can occasionally occur.
If your order has not arrived within 7 business days of dispatch, please contact us at info@sagewell.co.uk and we will investigate the issue with the courier.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging so we can assist you as quickly as possible.
Contact
If you have any questions regarding shipping, please contact us at:
Sagewell
Email: info@sagewell.co.uk